Feeding policy

Introduction

Dogs are fed dogs according to the owner’s instructions and in line with this feeding policy. 


Multiple water and feeding stations are provided, according to the number of dogs being boarded. Water bowls will be cleaned and refilled daily or more frequent if necessary. 


Feeding should always take place no less than one hour prior or one hour after exercise. Feeding must be supervised and food aggressive dogs fed first, separate from the other dogs. Food will not be left out after the feeding opportunity to avoid competitive behaviour. 


Feeding

Dogs will be separated into their designated room prior to any food preparation starting. Each dog will have its own room or at least its own space to eat to avoid competitive behaviour.  


To help prevent stomach upset, owners are required to bring the food their dog is used to eating (whenever possible and practical). On the customer registration form, you will be asked to provide complete feeding instructions regarding the quantity and schedule of food. We can accommodate a wide variety of diets and preparations. 


If a dog shows disinterest in food at the feeding times, the food will be offered at various intervals throughout the day. In the event of a dog showing disinterest in food or water for longer than 24 hours, the owner (or emergency contact) will be contacted and veterinary advice sought.  


Food storage

We have a separate fridge and freezer for dog food, together with secure drawers/shelving. 

  • Raw food: This must be kept in a sealed container and stored on the bottom shelf of the fridge to prevent cross contamination. 
  • Cooked meats/tinned or packet dog meat: This must be kept in a sealed container, lidded tin or press seal bag and stored in the fridge above any uncooked foods to prevent cross contamination.
  • Dry food: This must be stored in either a sealed container or manufacturers bag in the designated cupboard, labelled with dog’s name. 

 

Food Preparation 

  •  Raw food: This carries a risk element due to E-Coli and other bacteria. All surfaces and utensils will be cleaned using an antibacterial cleaner after preparation. Hands will be washed thoroughly after handling food and bowls to prevent totally any transfer of germs from the raw food. They will be dried using kitchen roll.  
  •  Cooked meats: Clean utensils and bowls will be used. We will wash hands thoroughly after handling food and dry them with kitchen roll.  
  •  Dry food: Appropriate measuring cups/scales will be used in accordance with feeding/owners guidelines.  

 

Cleaning

All bowls will be picked up as soon as they are empty to prevent dogs going from bowl to bowl - looking for any leftovers - again to prevent any cross contamination from dog to dog and avoid competitive behaviour. All feeding bowls will be removed from all rooms after feeding; they will be washed after each meal and disinfected between dogs or weekly, whichever is sooner.

 

Policy Dated: August 2019

Preventative Healthcare Plan

Introduction

All home boarding providers are now required as part of local authority licensing regulations to implement a Healthcare Plan, to ensure that policies and procedures are in place to prevent and minimise risk and to protect animal welfare. This plan outlines how we prevent the risk of and deal with sickness and injury.  Please also refer to the separate Emergency & Evacuation Plan and our Pet Travel Policy.


Roles & responsibilities 

While we may care for other people’s dogs for varying periods of time in our home or on dog walks, they are all treated as if they were our own dogs. 


Kathryn Jones, who is canine first aid trained and the owner of the business, is responsible for ensuring the health, wellbeing and safety of the animals in the care of Dachshunds Daycare. She will execute any procedures, as indicated and arising from the circumstances outlined below. Paul Jones, also canine first aid trained, will be a secondary contact (who has remote access to owner and emergency contact information). 


Nominated veterinary practice 

Healers Veterinary Centre Burton Latimer has agreed to act as Dachshund Daycare's nominated veterinary practice in the event of illness or an emergency. They have agreed to care for any dogs in my care who become unwell or in the unfortunate event of a death. They will also provide an isolation area in the event of an infectious disease of a dog.


Feeding

Dogs are fed dogs according to the owner’s instructions and our feeding policy. Feeding should always take place no less than one hour prior or one hour after exercise. All feeding bowls will be removed from all rooms after feeding; they will be washed after each meal and disinfected between dogs or weekly, whichever is sooner.

  

Equipment safety

All toys, beds, bedding, leads, collars and other equipment used by the dogs in our care will be regularly checked for damage, wear and tear, with appropriate action taken (removed, replaced or repaired).


Medication, food and treats will be stored out of reach of the dogs within secure storage, either in a cool, dry place or fridge/freezer as appropriate. Owners provide their own food for their dogs, however, we will check all ‘use by’ dates.


All first aid and cleaning utensils/materials will be stored in a secure, lockable cabinet.


Cleaning procedures

Hard floors and surfaces are kept clean at all times and cleaned with anti bacterial, virucidal solutions. Dogs are excluded from the area until dry.  


All receptacles are non-porous and cleaned after every feeding time by cleaning in the sink. Receptacles receive enhanced cleaning in a 1/20 bleach solution for a minimum of 10 minutes, prior to the intensive/sanitising washing cycle in a dishwasher at least twice a week. 


Spot cleaning is carried out throughout the day. Throws, cushion covers, bedding etc are washed regularly (at least once a week) at 60 degrees. Toys are disinfected weekly. Vacuuming is done daily.


Faeces will be removed from the garden throughout the day as it appears and the paving areas disinfected weekly and allowed to dry before dogs are allowed out. Dog waste is bagged and further bagged in a labelled dog bin. Bags are regularly disposed of in local dog waste bin and/or disposed of in our lidded bin which is then collected with the general household waste every other Tuesday.


Garden

Grass will be kept short for ease of faeces removal. The garden will be checked regularly for any damage or wear that may cause injury to the dogs. 


Escape

The front door will be kept locked at all times and a second portable, sturdy barrier further restricts movement and creates an entrance area for drop-off and collection. We will ensure dogs are placed in a room with the door closed or behind the hallway barrier in the event of the front door having to be opened i.e. receiving deliveries, the arrival/departure of other dogs. 


Two separate gates prevent exit from the back garden and will be kept shut/bolted as standard to prevent escape. We will also ensure dogs are secured inside the house before opening either of the two gates in the external area. 


Owners are asked to keep their dogs on lead when dropping off. We will ensure dogs are wearing the correct collar/harness and double check leads are fully secured before opening the exit door. When dogs are away from premises, they will wear a tag with Dachshunds Daycare's contact details. Leads will be removed when indoors as a precaution. 


If a dog should escape on a walk or from premises, every effort will be made to locate and recapture the dog. We will:

  • Advise the owner  (or emergency contact) 
  • Contact the microchip database 
  • Make the local vets, kennels and council ware of any escape
  • Check online lost and found websites including Animal Tails Northamptonshire UK
  • Post and check on local area Facebook pages  
  • Contact police if there is any suspicion of the dog being stolen
  • Put up notices in the local areas with a photo of the dog and contact details
  • Visit places where dog walkers go and hand out leaflets.


Disease prevention & control 

As outlined within our Terms of service and consented to on customer registration, all dogs must be up-to -date with vaccinations against parvovirus, distemper, hepatitis and leptospirosis (or have a recent titre test). Primary vaccination must be completed at least two weeks prior to stay. All dogs must be up-to-date with the treatment of internal and external parasites in accordance with veterinary advice prior to boarding. 


No dogs will be boarded if they have had (within 21 days prior) or currently have an infectious disease prior to boarding. 


Any dog in need of isolation will be taken to our nominated veterinary practice and remain there until they are collected by the owner or they are no longer in need of isolation.


Cleaning procedures will be followed and recorded. 


Exercise

Dogs are exercised accordingly twice a day and subject to owners' instructions and prior consent. We provide a home-from-home stimulating and safe environment for them. 


Healthcare monitoring & action

Owners give their permission for us to act as guardian to their dog and take any action we consider suitable in order to protect and keep their dog in good health, which may include the application of essential first aid in accordance with our training.  A well-stocked first aid kit is kept on site.


Prior consent will be obtained from the owner to seek guidance, advice and/or treatment from the vet if deemed necessary. All dogs will be checked daily or more regularly if necessary, for any signs of pain, suffering, injury, allergic reaction, swellings, disease or abnormal behaviour. Any abnormal signs will be recorded and reported to owner. Any abnormal presence or absence of faeces and urine will also be recorded and reported. 


Room temperature

We have two portable thermometers to monitor temperatures in the rooms within which dogs are located. We can adjust radiator settings within all rooms, except the conservatory (which has a separate air conditioning unit). 


Should heat become a problem, we have a large portable cooling fan and several smaller USB powered fans. Our garden has plenty of shade and we plan to invest in two All for Paws Chill Out Fresh Breeze Mats.


In the event of a boiler breakdown, electrical heaters are available and will be strategically placed. 


Death 

If a dog should pass away during the stay, the owner and/or emergency contact will be notified. Should a dog die on our premises, we will inform the Licensing Authority. The body will be stored at our nominated veterinary practice until the owner can collect or gives instruction for its disposal. 


Veterinary release form

Owners are required to consent to veterinary release for each dog. The veterinary release form is contained within the customer registration form. This form will be kept on file at all times. Owners will be asked to check their details on an annual basis and  advised to update us if any information changes. 


Policy Dated: August 2019

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Our nominated veterinary practice

Healers Veterinary Centre burton LatimeR

All licensed and insured home dog boarders are now required by law to provide a Preventative Healthcare Plan, with a nominated veterinary practice in the event of illness or an emergency with the dogs in our care. Healers Veterinary Centre, Frankie & Benji's own vets, is just five minutes' walk away at:

23 High Street

Burton Latimer

Kettering NN15 5LB

Office: 01536 726198 

Fax: 01536 725964 

Email: burton@healersvets.co.uk

Medication Policy

Introduction

We are happy to give your dog medication and have a separate fridge for dogs, which can be used to store medicines which require being kept at certain low temperatures. However, we also want you to be aware of limitations and exceptions. For example, you should be aware that you dog may act differently in our care and may not take their medication the same way that they do at home.


Administering medication

Pills, creams, liquids and ear/eye drops for cooperative animals are administered at no additional charge. Please note that we are unable to administer injections to your dog and suggest that you seek professional veterinary care should this be required.


You must complete our Medication Form prior to your dog's arrival and provide sufficient medication in original labelled containers/packaging. If medications change, it is your responsibility to update us each time you place your dog in our care.

  

All courses of medication must be completed to the specifications given by the veterinarian. Any unused medications must be returned to the owner, nominated contact or prescribing vet. 

 
For those pets who will not easily take their medications, we will use the various methods/food items as directed on the Medication Form to entice them. However, we will not jeopardize our safety to force a pet to take their medication and/or cooperate with giving eye/ear drops. If your pet‘s health is dependent upon receiving medications and they are shy/skittish or aggressive when taking medication, we suggest boarding them in a veterinary office where you can be assured they receive the necessary medical attention.


Waiving liability

Should you proceed to authorise Dachshunds Daycare/Kathryn Jones to administer medication as directed to your dog, you must understand that it is your responsibility to leave adequate supply of medications for the duration of your dog’s care. Should the medication supply need replacement, you will be required to consent to Dachshunds Daycare purchasing replacement medication and must agree to reimburse any costs incurred. Dachshunds Daycare/Kathryn Jones will administer medication as directed to the best of their ability, but will not be held responsible for any reactions to the medication and you must consent to release Dachshunds Daycare/Kathryn Jones of any liability of any kind whatsoever arising from the administration of medication. 


If you have any questions about your pet being given medications please contact us prior to making a booking to discuss their needs in more detail.


Policy Dated: August 2019

Emergency & evacuation Plan

Introduction

This plan outlines the precautions put in place to prevent and the steps to be taken in the event of an emergency, whereby the owner is unable to collect their dog, Kathryn Jones is incapacitated and/or our business premises need to be evacuated. See separate Healthcare Plan for details of how we prevent and deal with sickness and injury. 


Our aim is to reassure owners that the health and safety of their dog is of paramount importance to us and that we are prepared for most emergencies. The plan covers the following eventualities:

  • Parasitical or infectious disease outbreak
  • Fire
  • Burglary
  • Natural disaster – severe weather, flooding, heatwave etc. 


Roles & responsibilities 

Kathryn Jones, who is canine first aid trained and the owner of the business, is responsible for ensuring the health, wellbeing and safety of the animals in the care of Dachshunds Daycare. She will execute any emergency procedures, as indicated and arising from the circumstances outlined below.


Paul Jones, also canine first aid trained, will be a secondary emergency contact. He shares the family home,  has remote access to owner and emergency contact information, and also acts as an additional key holder for the business premises, should access to the property be required if Kathryn is incapacitated/absent for any reason.


Emergency checklist

An emergency checklist will be kept on the noticeboard by the front door with a list of actions to be undertaken in the event of an emergency and should Kathryn Jones be incapacitated/absent for any reason. A copy of the emergency checklist will also be stored securely on our One Drive Business account.

 

Emergency kit bag 

An Emergency Kit Bag will be kept by the front door, which includes essential items outlined in this Emergency Plan. Spare leashes and collars will be kept here, together with a spare copy of the emergency checklist, owner contact information and the emergency contact list. All information will be backed up to our secure One Drive Business account, which can be remotely accessed by both Kathryn and Paul Jones.


Emergency pet travel

A two-pet travel basket will be kept on hand in the car, which is parked on the drive when not in use for the business. Additionally, a spare two-pet travel basket will be kept in the garage if, for any reason, the car is not available.


Owner contact information

The Emergency Kit Bag will include an up-to-date list (changed daily) with the personal, veterinary and emergency contact information of current customers, together with any medical records and/or veterinary information about their dogs. Owner contact information will also be stored securely on our One Drive Business account.


Emergency contact list 

The Noticeboard by the front door will display cards with owner/dog information (changed daily) with a photograph of the dog, the personal, veterinary and emergency contact information of current customers, together with any medical records and/or veterinary information about their dogs. Owner contact information will also be stored securely on our One Drive Business account.


Parasitical or infections disease outbreak

Dogs are accepted into our care on the understanding that they are up-to-date with vaccinations (or titer tested), flea, tick and worm treatments. The premises shall be regularly cleaned and, if necessary, treated for fleas and parasites with a veterinary recommended product which is not harmful to the dogs.  


Owners consent that in the event there is evidence of external parasites (fleas, ticks, lice), their dog must be treated with an appropriate product authorised by our nominated veterinary practice. Owners will be informed if there is an outbreak of parasites while multiple dogs from mixed households are in our care. Veterinary advice will be sought as a precaution to ensure we have taken all the steps necessary.


Dogs showing signs of any disease or illness shall be isolated from any other dogs in their designated rooms until veterinary advice is obtained. Our nominated veterinary practice has agreed to keep dogs who require isolation until they are collected by the owner or they are no longer in need of isolation. We will inform owners (or emergency contracts) of the situation.


If a dog develops an infectious disease, we will inform Environmental Services. We will contact owners (or emergency contacts) so that they can collect dogs from other households. Following an episode of infectious disease during any stay, we will refrain from operations for a reasonable quarantine period, as specified by the Licensing Authority and agreed with their authorised Veterinary surgeon. 


Should a dog die on our premises, we will inform the Licensing Authority and owner (emergency contact). The body will be stored at our nominated veterinary practice until the owner can collect or gives instruction for its disposal. 


Fire prevention & action

Entrance and exits will be kept free of obstruction (see image of ground floor below showing exits and evacuation routes). Collars and leads will be kept together by the front door in case dogs need to be removed quickly in an emergency. 


There are two smoke detectors and two carbon monoxide alarms within the premises. There will be no naked flames in the vicinity of the dogs. There is a fire blanket and extinguisher in the hallway downstairs and an additional fire blanket in the bedroom. 


In the event of a fire, the following actions will be taken:

  • If it is safe to do so, we will attempt to extinguish the fire
  • Kathryn (or Paul) will collect and distribute the emergency kit bag
  • Occupants will leave the house with dogs on lead with collars/name tags 
  • Call the Emergency Services 
  • Kathryn (or Paul) will go through the emergency checklist
  • If unable to evacuate, we will safely secure dogs as far away from the danger area as possible, closing doors within the premises
  • If smoke enters the room, we will stay low as heat and gas rises
  • Signal position to emergency services from window.


After the area has been secured and persons/dogs removed to safety, we will contact owners/emergency contacts to make alternative arrangements. 


Evacuation & rehousing of dogs

In case of an emergency where the premises are not deemed to be safe to live in, where dogs cannot be boarded due to a domestic emergency or following the suspension/revocation of our licence, we will move into Kathryn's mother's nearby family home (five minutes' travelling distance). Owners and/or emergency contacts will be informed to make necessary arrangements for alternative boarding/collection. 


If longer term care is required, we can arrange for the dogs to be cared for in local kennels.   


Key holders

Paul acts as a second keyholder and we have two further key holders, our next door neighbour and Kathryn's mother (five minutes travelling distance), to provide access to the premises if necessary. 


Policy Dated: August 2019

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Pet travel Policy

For the safety of all dogs and humans, no dogs will travel without a restraint within our car. It is also a mandatory requirement of local authority licensing regulations for animal carers to use approved equipment only for such purposes.

Transporting your dog

For the safety of all dogs & humans, no dogs will travel without a restraint

Introduction

In an emergency, for variety and to keep walks entertaining for the dogs in our care, at times, we may transport dogs in our care by car. Prior permission will be obtained from owners for dogs to be transported in our vehicle. 


Safety restraints

When travelling in the vehicle suitable restraints will be used to maximise safety. We use the PetSafe Solvit On Seat Car Booster for dogs, which features a rigid internal structure and integrates with the vehicle's seatbelts for maximum security. The strength-rated safety tether has been tested to 900 kg and is accompanied by the Solvit Deluxe Safety Harnesses, which are made from strong and durable material. These have also been independently crash tested and are one of the safest dog harnesses available in the UK.


If there is a specific reason you need your dog to travel using an alternative method, please discuss this with us when booking and provide an alternative option, such as their own crate/harness or carrier. You may, for example, wish your dog to be transported in the same manner in which they are accustomed to and comfortable/familiar with. 


Vehicle maintenance

We are fully insured to provide a 'pet taxi' service. Our car will be kept clean and free from hazards, subject to regular service and maintenance. 


Pet care & comfort

When travelling in hot weather or for prolonged periods, water (and where necessary, comfort breaks) will be provided. Dogs will not be left unattended in the vehicle for any longer than is absolutely necessary.


Policy Dated: August 2019

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From the Manufacturer

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Product details

Description

Give your pup a safe ride with a view. The Pet Safety Seat™ cradles your dog in comfort and security as you cruise down the road together. The Pet Safety Seat utilizes Safe-T-Core™ technology, a rigid internal structure that integrates with the vehicle seat belt to provide added security for your pet, and installs securely in one minute in the front or back seat. The Pet Safety Seat has a roomy, fully padded interior that gives your dog (or dogs!) room to relax. The inside floor of the basket is nine inches above the vehicle seat so pets can easily see out while traveling. And, unlike foam-based booster seats, the Pet Safety Seat will not trap odours; it cleans easily to stay looking and smelling fresh.


Features

  • Utilizes Safe-T-Core™ technology – a rigid internal structure that integrates with the vehicle seat belt to provide added security for pets 
  • Safety tether included 
  • Elevates pets 9” above vehicle seat for a clear view 
  • Assembles easily with no tools 
  • Deluxe version has quilted faux suede shell with quilted plaid liner 
  • Removable, washable liner keeps seat clean and fresh – seat core will not trap odous 
  • Does not require headrests 
  • Jumbo size holds pets up to 30 lbs or multiple pets 
  • Dimensions: 
  • a. Inner dimensions of seat area are 19.5” wide by 14.5” deep at top and 18” wide by 14” deep at bottom and the sides are 8” tall 
  • b. Outer dimensions of entire unit are 22” x 17” x 17” (WxHxD) 
  • Weight: 7 lbs

  

Pet Enrichment & Socialisation Plan

Introduction

Dogs are intelligent animals and can suffer from boredom, which may lead to inappropriate behaviour e.g. excessive barking or destructive behaviour such as chewing. They need a combination of sufficient rest and sleep, plus regular exercise and regular opportunities to walk, run, explore, play, sniff and investigate. Our goal is to provide a home-from-home stimulating and safe environment for them.


Dog walks

In recognition of the fact that the amount of exercise a dog needs varies with age, breed and health, owners are asked to provide an indication of their pet’s walking habits (in terms of the length of time and frequency of walks).


We are aware that many dachshunds can be afraid of other dog breeds and people, which is why we have chosen to offer a dachshund-only service. Subject to owners' instructions and prior consent, dogs are exercised either solo or as a pack twice daily, for at least 20 minutes at a time, morning and afternoon. We will try to avoid exercising dogs in extreme weather or during events which they may find frightening, such as firework displays. 


A maximum of six dogs (four client-owned) will be taken out for walks at any one time by one member of staff (ratio of 1:6). Client-owned dogs will not be let off the leash without express written permission of the owners and without prior testing of recall by the licence holder.


Owners will be kept fully informed of any plans for pet travel, which will be conducted in accordance with our Pet Travel Policy


Training & obedience

Training dogs is important to help them learn to behave appropriately and to make it easier to keep them under control. As part of our daily activities, in discussion with and under instructions from owners, we are happy to participate in positive, reward based training, incorporating treats, a favourite toy or praise.


Play & socialisation

Dogs are sociable animals that need, enjoy and value company; many dogs do not like being left alone and may suffer if left without company, or with nothing to do for long periods of time. Dogs will not be left unsupervised in our care and will be given plenty of opportunities to spend time with people and other friendly dogs, including our resident dogs Frankie and Benji.


We have a wide selection of safe, sturdy toys (e.g. Kong, Tuff toys), which will be used in accordance with any instructions and checked regularly for any damage, removed, repaired or replaced if necessary. Toys, which are cleaned and disinfected regularly, will not be accessible to dogs unless they are being supervised by a member of staff. 


Structured games may include anything from ball throwing and tug-of-war (played safely) to water chase, bursting bubbles, hide and 'go seek' or find the treat.


Rest

All dogs need rest, but we recognise that individual dogs have different needs and some will sleep for long periods after exercise or food, while others will be more active. 


Nap time will as standard be scheduled in the dining room around midday; this means that in summer dachshunds in our care will be in the cool and shade during the hottest part of the day.


Owners are required to bring their dog’s own bedding, however, we have sufficient extra resources (soft and wire crates, dog baskets and rest areas) to ensure each dog can rest comfortably without competing for space. 


Separation

We have knowledge and experience of recognising the symptoms of and proactively managing/handling anxiety and reactivity, which the dachshund breed is prone to. This can occur, for example, in the event that dogs are frightened, startled, separated from owners or if guarding a high value possession such as food or toys.


Should any dog require separate or different feeding/enrichment activities, for whatever reason, nap time, feeding and play times may be staggered to enable this to be facilitated. Dogs will have access to their own designated room.


Policy Dated: August 2019

Privacy Policy (GDPR compliance)

Introduction

The EU General Data Protection Regulations (GDPR), which came into effect from May 25 2018, require all companies to treat personal information collected or handled securely and maintain accurate records as to how this information is stored and used. Your personal data is data which by itself or with other data available to us can be used to identify you. We, Dachsunds Daycare, with offices at 5 Rye Close, Burton Latimer, Kettering, NN15 5YW, are the data controller and this privacy policy provides you with details of how we collect and process your personal data through your use of our site and in booking our services.


Dachshunds Daycare (referred to below as 'we' or 'us') recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That’s why we have put a policy in place to protect your personal information. It is underpinned by the following eight data protection principles:


1. Obtain and process information fairly
We will obtain and process your personal data fairly, with transparency and in accordance with statutory and other legal obligations.


2. Keep it only for one or more specified, explicit and lawful purposes
We will keep your personal data for purposes that are specific, lawful and clearly stated. Your personal data will only be processed in a manner compatible with these purposes.


3. Use and disclose only in ways compatible with these purposes
We will use and disclose your personal data only in circumstances that are necessary for the purposes for which we collected the data.


4. Keep it safe and secure
We will take appropriate security measures against unauthorised access to, or alteration, disclosure or destruction of your personal data and against its accidental loss or destruction.


5. Keep it accurate, complete and up-to-date
We adopt procedures that ensure high levels of data accuracy, completeness and that your data is up-to-date.


6. Ensure it is adequate, relevant and not excessive
We shall only hold your personal data to the extent that it is adequate, relevant and not excessive.


7. Retain for no longer than is necessary
We have a retention policy for your personal data.


8. Give a copy of your personal data to you, on request
We adopt procedures to ensure that data subjects can exercise their rights under the Data Protection legislation to access their data. A small administration fee applies to data protection requests.


By using this website and/or booking our services, you give your consent that all personal data you submit may be processed in the manner and for the purposes described below.


What personal information do we collect?

We may collect and process the following data about you:

  • Full name and personal details including contact information (e.g. home address, email address, home and mobile telephone numbers).
  • Family, lifestyle or social circumstances of relevance to our services (e.g. details about your pet and pet care).
  • Personal data about other named emergency contacts (e.g. home address, email address, home and mobile telephone numbers). You must have authority to provide their personal data to us and share this data protection statement with them, together with details of what you have agreed on their behalf.


We do NOT store any client payment information, i.e. credit card details, debit card details or any other mode of payment data. 


Monitoring of communications

If you contact us, we may keep a record of that correspondence and other communications in relation to your dealings with us. We will also keep a record of our correspondence to you and other information (e.g. diary of activities) to help us provide you with improved services. We will do this for regulatory compliance, self-regulatory practices, for quality control and when we need to see a record of what has been said/agreed.


Using your information to perform our services

We will process and use information about you in the following ways:

  • To manage and deliver our service to your stated requirements.
  • To update our records, help us identify you and any accounts you hold with us.
  • To enable us to review, develop and improve the website and our services.
  • To carry out marketing and statistical analysis.
  • To notify you about changes to our website and services.


Using your information to comply with legal obligations

We will process and use information about you in the following ways:

  • To ensure we can respond if you exercise your rights under data protection law and make requests.
  • To keep a record of consent required as part of dog home boarding/daycare regulations (e.g. permission to mix your dog with animals from different households, to walk off/on lead).
  • To keep a record of your contractual responsibilities as part of our services (e.g. confirmation dog has been vaccinated, is not aggressive).


Our use of Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For further information about cookies, you may like to visit www.allaboutcookies.org.


Disclosure
We may disclose information about you to any of our agents (e.g. insurance broker) or suppliers (e.g. nominated veterinary practice) as considered reasonably necessary for the purposes as set out in this Privacy Policy. In addition, we may disclose your personal information:

  • To the extent that we are required to do so by law.
  • In connection with any legal proceedings or prospective legal proceedings.
  • To establish, exercise or defend our legal rights.
  • To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information.


Where we store your personal data

All information you provide to us is stored on our secure computers at our office location, backed up to a secure hard drive and our secure One Drive Business account. Your data is secure through OneDrive for Business services, backed by Microsoft's agreements and reaffirmed by its adoption of the world’s first international code of practice for cloud privacy, ISO/IEC  27018. Please check How Microsoft manages your data for more detailed information. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Web links

Our website may provide links to third party sites, which are of relevance or interest to our business. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information you supply on such sites will not be within our control.


Your rights

  • You have the right to be informed about us processing your data. We inform you through this Privacy Policy.
  • You have the right to access information held about you. You can send us a request and we will inform you about the data we hold about you (for a small administration fee).
  • You have the right to rectification. You can help us maintain the accuracy of your information by notifying us of any changes to your address, title, phone number or e-mail address.
  • You have the right to erasure (right to be forgotten). You can ask us to erase/delete/anonymise data we hold about you. We will comply with your request within the boundaries that the regulations and our legal compliance sets.
  • You have the right to restrict processing of your personal data which means we may store but not use it or only use it for the purposes you permit.
  • You have the right to portability of your data if data is processed automatically. We confirm that we have no automatic processing in place. This right can therefore not be exercised.
  • You have the right to object to processing your personal data for marketing purposes.
  • You have rights related to automated decision making based on your personal data. We confirm that no automated decision making takes place. This right can therefore not be exercised.


The personal information we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of collection. We reserve the right to change this Privacy Policy from time to time and will provide notice of these changes on the Privacy Policy on this page. You should make sure you periodically review the Privacy Policy to make sure it meets your needs.


Policy Dated: August 2019

Puppy Policy

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Puppies (6-12 months)

As with other dogs, any puppies (aged six to 12 months) coming into our care must comply with vaccine requirements and be up-to-date with parasite treatments. We recognise that puppies (under the age of one) will need extra care and attention during their time with us. Puppies will be supervised with extra vigilance at all times. 


They will never:

  • Be left alone with other dogs or children in the house
  • Be allowed to play with toys unsupervised
  • Be allowed to eat unsupervised
  • Be over-exercised


They will:

  • Be given safe, age-appropriate dog toys and treats
  • Be taken outside for more frequent toilet breaks
  • Be allowed sufficient time to rest and recuperate 
  • Be encouraged to socialise (supervised with friendly dogs) to aid their development
  • Continue any basic training as guided by and on the instruction of owners


Puppies will be separated from other dogs when sleeping. Additionally, the licence holder can sleep downstairs on the sofa bed in the dining room to keep a watchful eye and ensure outside toileting during the night – if needed.


Puppies (six to12 months) will be walked according to their age needs and we will stagger walks with other dogs who require more exercise if needed. The general guidance is five minutes of ‘formal’ exercise per day per month of age. At six months, they should be going for a 30-minute walk on the lead each day and by one-year-old 45-50 minutes a day. 


Please note that at this time, we do not plan to take puppies under six months of age.

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